Sometimes, emails from Church360 Unite may be blocked automatically by your users' email provider, due to automated spam filters. In order to get around this, your users can whitelist the domain that the Church360 Unite Email Relay uses. Whitelisting a domain lets the automatic spam filters an email service uses know that emails from the whitelisted domain should be received. Below, we've listed four of the most popular email services, and how you can whitelist the Church360 Unite email relay domain.
AOL
To whitelist a domain in AOL, you need to add an email address from that domain as a contact. To do this log in to your AOL account at aol.com and go to Contacts in the left navigation bar of your inbox screen. Then, click the New Contact icon on the top bar, and add the new contact. The email domain you want to allow is relay.360unite.com. Once you've filled out all the required contact information, click "Add Contact" at the bottom of the window.
Gmail
To whitelist a domain in Gmail, log in to Gmail at gmail.com and click on the settings gear in the top right corner of the window, and choose settings. Select the Filters and Blocked Addresses tab. Then, click the link titled "Create a new filter". If you already have multiple filters, you may need to scroll to the bottom of these first before you can see this option. In the From field that appears, type in @relay.360unite.com. Once that is done, click "Create filter" and this will set up the filter. Then, once the filter is created, you'll need to tell Gmail what to do with it. Make sure the only box checked is "Never send it to Spam." This will then whitelist the domain.
Outlook.com / Hotmail
To whitelist a domain on Outlook.com or Hotmail, you can add a domain to your "Safe Senders" list. To accomplish this, after you're logged in at outlook.com, go to settings, then choose options. In the left pane, choose Junk Email, then Safe Senders. In the box, enter the domain relay.360unite.com, and then click the Add button.
Yahoo
To whitelist a domain an address on Yahoo, you can create a filter. To do this, log in to your email at yahoo.com click the gear icon in the top right corner of the page. Then, select "More Settings", and then "Filters". Select "Add new filters". You will need to name your filter, but this name isn't important, just make it something that is recognizable so you'll remember what it's being used for. Under the Set Rules section, select "From" as the rule and "contains" as the criterion for the filter. Then, input the domain relay.360unite.com. Under "Choose a folder to move to" select "Inbox", and then click save. This adds the domain to the whitelist.
If you have further questions, or any trouble setting up whitelisting with your email service, give our support line a call at 1-800-346-6120 and one of our technicians will assist you.