The Email Log will help to track which of your emails have been delivered and which have failed.
- First, log into your church’s account as an administrator.
- Next, click on the Activity tab and select the Email log.
- Once there you will see a list of all the email activity that has taken place in Church360° Unite through your account.
Status Bar in Email Log
If you have sent any emails through Church360° Unite, you may notice a status bar on the right hand side of the screen.The bar represents what portions of your emails have been, accepted, delivered, or failed to deliver. To learn more about which specific emails have been delivered, accepted, or failed, click on the arrow next to the bar to expand your selection.
When an email request is first received by our relay service, it is initially marked as stored in the status column. After an email is marked as stored, our relay service works with Church360° Unite to identify the specific group of email addresses where you will be sending your message.
Once those addresses have been identified and the emails are ready to be sent, their status will change to accepted. The accepted status means that the individual message is in queue, waiting to be sent out. Emails that have been accepted will appear blue in the status bar.
Once the email reaches your recipient’s inbox, it will be marked as delivered. This means that the next time your recipient opens their email, the message will be waiting for them! Emails that have been delivered will appear green in the color bar.
Failed emails are represented in the red portion of the progress bar. Failed emails will fit into one of two categories. A temporary fail means that the email was not received the first time it was sent. Our service will try to resend the email every fifteen minutes to attempt to resolve the problem. A permanently failed email is one that was rejected by the recipient’s email server. Permanent fails typically happen for one of three different reasons, and the reason will be listed by permanent fail. Below is a listing of those reasons, what those reasons mean, and how you can remedy these issues:
suppress-bounce - This means that there was something wrong with the receiving email address at some point when an email was being delivered from Church360 Unite. This may mean that the receiving email inbox was full at the time of delivery, or there may have been an outage in the email service. Regardless of what the reason may be, we ask that an administrator of your Church360 Unite send the user an email outside of Church360 Unite, asking the person to send a reply to that email through that email address. Once the administrator receives a replay to that email thread, please forward that email exchange to firstname.lastname@example.org, and we can get the receiving email address cleared to receive emails again.
suppress-unsubscribe - This message means that the user of the receiving email clicked the link at that appears at the bottom of each email sent out from Church360 Unite to unsubscribe them from receiving future emails from Church360 Unite that your church sends out. If a user of that email address would like to resubscribe, please ask the owner of that email address to log in to Church360 Unite and open their personal settings. From here, there is a section titled "Email Subscription Preferences", and they can toggle which emails they would like to receive from the church.
surpress-complaint - This message means that the user, or the email service they use has marked a message that came from Church360 Unite from your church as spam. Typically, this is something that an email service will do automatically. To fix this, and prevent it in the future, we ask that the user of the email address whitelist the relay.360unite.com domain. For instructions on how to do this for some of the most popular email providers, check out our article on Email Whitelisting.